A combination of computer and phone technology, Interactive Voice Response, attends to phone calls on a large scale. A pre recorded voice help the callers with the answers they are seeking or recording their feedback. This programme when hosted on to a server is known to be Hosted IVR Solutions.

IVR solutions consist of two parts, Inbound IVR Solutions and Outbound IVR Solutions. Inbound IVR deals with incoming calls while Outbound IVR helps companies to generate impressive personal messages for customers.

The most important aspect of Interactive Voice Response is the Inbound IVR Solutions and this is created by Inbound IVR Software. A proper Inbound IVR Solutions helps the company in increasing its productivity.

While calling manually only a specific number of calls can be handled at a time. Here in the outbound section, devices such as the Predictive Dialer can make several calls to different customers present and prospective to inform them of the company’s products.